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Questions??
When will my order ship?Granny's Kountry Candles are hand-poured to order! FRESH! Therefore, please allow 14-16 working days to complete/ship your order. Please allow an additional 14 days if paying by check. Back to TopHow do I sign-up for a Fundraiser?As soon as your group plans have been finalized, you will need to print out this fundraiser application. You will find that application here Back to TopDo you Private Label?There is Free Private Label with your group or organization's name! Back to TopWhat is your return policy?As we are a small business, we do not issue cash refunds. However; we will gladly exchange your product or issue an account credit towards future purchases. No exchanges on private labeled merchandise. Back to TopWhat if my order is delivered damaged?Any damages must be reported within 3 working days. Claims must be filed with the carrier. ALL original packaging must be kept for UPS inspection.Back to TopWhat methods of payment do you accept?All orders are prepaid by MC/Visa/Company-Group Check/Money Order. Please note: Check orders will be held until check clears. Allow an extra 14 days for this process. To better expedite your order, we encourage MC/Visa payments. Personal checks are not received. *NO COD* Please make payment payable to: Granny's Kountry Candles, LLCWhere can I find the order forms to provide my sales team?The forms you need to print for your sales team can be found here Back to TopWhat type of wick do you use for your candles?We use all natural wicks Back to TopDo you ship internationally?No, we do not ship internationally Back to TopWhat is your privacy policy?Any personal information and/or email addresses that are given to us voluntarily by our visitors are not given or sold to any third parties. Back to TopWhat are your terms and conditions?By making an order the customers agree to the Terms & Condition below. Granny's Kountry Candles is proud of the quality and workmanship that goes into each and every one of their great products. Realizing that "Granny" can't be everywhere, burning/melting instructions are placed on each item that leaves our facility. By following the recommended instructions and ahering to these guidelines, you should enjoy your product for quite some time. Granny's Kountry Candles, LLC will not be responsible for any injuries, damages or losses of any kind due the use of any candles and/or simmering soybeans purchased from Granny's Kountry Candles, LLC. Candle burning is a huge responsibility and it is the consumers responsibility to strictly follow all instructions. In the event of injury or damage, Granny's Kountry Candles, LLC maximum liability to you is the amount you paid for the product. Your purchase from Granny's Kountry Candles, LLC signifies your acceptance of these terms and policies. Never leave a candle unattended. In no event shall Granny's Kountry Candles, LLCy be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, including loss of income or revenue, even if Granny's Kountry Candles, LLC has been previously advised of the possibility of such damages, whether in an action under contract, negligence or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available When purchasing our candles for your fundraiser, you agree that you are in no way an employee, partner, or legal representative of Granny's Kountry Candles, LLC. You are, at all times, responsible for any and all income taxes and other taxes required by your town, city, state, or other jurisdiction. Back to Top
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